Contact Mapping

Product Design
Project Overview
Contact Mapping is a personal CRM,  a community where the users get training, coaching and connect with peers.
It is focused on the value of human relationships and empathy.
Started a few years ago as a mobile app, it grew to become multi-platform and include new business units as training and personal coaching.
My Contributions
UX Design, Visual Design, User Research, User Testing, Product Strategy
Contact mapping
I joined the product team when the startup was in early stages, with a recently released MVP of the mobile app, and evaluating their growth path and strategy. I took a co-design approach and integrated stakeholders and other teams to ideate and validate ideas.

Having loyal customers and users avid to help allowed us to speed up interviews, validations and testing prototypes.

Contact Mapping is always open to try new things and discover new opportunities, that is great! But at the same time it implies that sometimes things start to grow in different directions and cohesion get lost. I conducted a project to generate an ecosystem and a strategy for a more organic and organised growth approach.
Product Designer
July 2019 — present
Wireframes and flows from Contact Mapping Mobile app

On the left: interaction map of the contact page. On the right: wireframes variations for the two options we wanted to test and validate.

Some screenshots from Contact Mapping mobile app

Some mobile screens after many rounds of redesign. Improved accessibility and some new features as keep in touch, and special dates reminders.

Some desktop screenshots of Contact Mapping Desktop app